Bosch Remote Control Manual de usuario descargar pdf (Pagina 19)

I-Remote Running a Remote Session 5-1

DOK-IWORKS-IREMOTE*V01-AW01-EN-P

5 Running a Remote Session

5.1 Conditions

Before a remote session can successfully be run, the two computers that

are to communicate with each other must be correctly configured.

Connecting Remotely

When running a remote diagnosis via a remote communication network,

the following requirements must be met before starting the NetSupport

Manager software:

• A modem must be installed on both computers

• The connection to the telephone network via modem must already be

established for both computers

• The service PC must be configured as the RAS client and must have a

valid telephone book entry for dialing up the RAS server

• The client PC must be configured as the RAS server. The planned

call-back must be set on the telephone number of the service PC

• A valid user account, together with all required access rights, must be

planned on the RAS server

• Before starting the remote session, the RAS connection between both

computers must be already established. To do this, proceed as

follows:

• Start the remote communication network on the service PC from

the folder "My Computer". Select the telephone book entry for the

control unit to be dialed up and then start dialing.

• The connection to the RAS server is established; you will be

prompted on the service PC to enter your user data.

• The RAS server then terminates the connection to the service PC

and prepares the callback.

• After callback has been completed, the RAS connection has now

been established between the control and the service PC.

• In the following step, you can start the remote session with NetSupport

Manager.

Note: If the remote session is to be run within the LAN, then

NetSupport Manager can be started immediately. A remote

data communication connection is not required for this.

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Bosch Remote Control Manual de usuario Pagina 19