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I-Remote Appendix A: Troubleshooting 10-1

DOK-IWORKS-IREMOTE*V01-AW01-EN-P

10 Appendix A: Troubleshooting

• Check your modem installation.

• If you are using a telecommunications system, the modem settings

may have to be adjusted under Control Panel-Telephone and

modem options-Settings.

• Check whether the dial procedure used is correctly set to MFV (multi-

frequency) or IWV (pulse dial procedure). Menu item Control Panel-

Telephone and modem options-Dial Parameters.

• When using a telecommunications system that requires a 0 to obtain

an outside line, the remote data communication telephone book entry

must be in the following form: 0,<area code/telephone number>

• Make sure that a current Service Pack is installed.

• Check your modem installation.

• If you are using a telecommunications system, the modem settings

may have to be adjusted under Control Panel-Telephone and

modem options-Settings.

• Check whether the dial procedure used is correctly set to MFV (multi-

frequency) or IWV (pulse dial procedure). Menu item Control Panel-

Telephone and modem options -Dial Parameters.

• When using a telecommunications system that requires a 0 to obtain

an outside line, the callback configured in the RAS administration must

be in the following form: 0,<area code/telephone number>.

Make sure that the IP address of the control unit has been correctly

entered. If the target control unit obtains its IP address from a DHCP

server, this may change after the IP lease has expired on the DHCP

server. In this case, a connection can no longer be made via the old IP

address of the control unit.

To avoid this when using DHCP, please configure the DHCP server in

such a way that the control system is assigned a fixed IP address. Please

contact your network administrator.

Dial-up via modem is faulty

RAS connection is unstable

Callback from RAS server

doesn't work

From the service PC, no

connection to the control unit

can be made via NetSupport

control or IE (the RAS

connection is established)

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Bosch Remote Control Manual de usuario Pagina 49