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Galaxy Interface Manual for Bosch G-series Alarm Panels
Page 26 of 39
3.2.2 Troubleshooting the GCS Alarm Panel Service Connection
The GCS Alarm Panel service automatically connects to an alarm panel if the alarm panel is properly
installed, registered, and configured in System Galaxy. Registration and setup are described in the
following sections. This section includes pertinent notes about how the GCS Alarm Panel service works.
The Alarm Panel Service listens on port 4004
Client Server Relationships:
Server relationship to GCS ClientGW Service (client gateway)
Client relationship to the GCS DBWriter Service
Functionality:
- Makes/Manages connections to Alarm Panels when the GCSDBWriter is up/running.
- Provides communication between GCSClientGW Server, GCSDBWriter and alarm panels.
- Maintains ODBC connection to SysGal DB.
Troubleshooting TIPS:
a) Stopping the GCS Alarm Panel service will interrupt alarm panel statuses to the System Galaxy
Application(s) and to the System Galaxy Database. The alarm panel does not retransmit
offline status messages to SG or SG database after reconnection.
b) If only the Client Gateway service is stopped, the alarm statuses may still be available in the
database through system reports after the GCS ClientGW service is restarted.
c) If only the SG application is stopped, the alarm statuses may still be available in the database
through system reports after the GCS ClientGW service is restarted.
d) If the DBWriter service is stopped, the Alarm Panels service will drop the connection to the panel
and begin the reconnect retry cycle until connection is re-established with the DBWriter.
e) The Alarm Panel service will not connect to panels unless it is connection to the DBWriter first.
f) The Alarm Panel service will drop connections to panels if it looses connection to the DBWriter.
IMPORTANT: If the GCS DBWriter Service is stopped, the Alarm Panel service will automatically
disconnect from the Alarm Panel. The Alarm Panel service is dependent on the DBWriter service
to be running in order to connect to alarm panels.
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