
Troubleshooting
This chapter contains information on how to handle known problems using Bosch VMS
Configuration Client.
Problems after updating Bosch Video Management System
Issue Cause Solution
The NVR does not record
after updating Bosch Video
Management System.
The connection between NVR
and Management Server was
lost after the update. The
update can potentially have
changed the Bosch VMS
database on the Management
Server. The NVR must “know”
these changes.
Reestablish the connection
between NVR and
Management Server.
Problems during installation
Issue
Cause Solution
Setup displays wrong
characters.
The Windows language
settings are not correct.
Configuring the desired
language in Windows, page
246
Setup stops with a message
that OPC Server cannot be
installed.
OPC Server files cannot be
overwritten.
Uninstall OPC Core
Components Redistributable
and restart Bosch VMS Setup.
The software cannot be
uninstalled by executing
Setup.
Start Control Panel > Add/
Remove Programs and
uninstall Bosch VMS.
Problems immediately after starting the application
Issue
Cause Solution
Bosch VMS displays the
wrong language.
Windows is not switched to
the desired language.
Configuring the language of
Configuration Client, page 57
or
Configuring the language of
Operator Client, page 57
The logon dialog box of
Operator Client shows the
wrong language.
Although you have changed
the language for
Operator Client in
Configuration Client, the
language for the logon dialog
box of Operator Client
depends on the Windows
language.
Configuring the desired
language in Windows, page
246
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244 en | Troubleshooting Bosch Video Management System
2013.07 | V1 | Configuration Client Configuration Manual Bosch Sicherheitssysteme GmbH
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